Get Your Customer Service Act Together

You’re in step with the times and offer customer service through phone, email, Facebook, and Twitter. Someone is monitoring each channel and you have standards for response time. Before you declare your system a success, consider this: are your channels interconnected? Does the person who answers tweets have the same (correct) information to share as…

Latest Data on Teens and the Internet

A  new study from Pew Research Center reveals that 92 percent of teens go online daily –24 percent of teens almost constantly–mostly thanks to smartphones. The latest data also shows that Facebook is the most popular and frequently used social media platform among teens (71 percent). Half of teens use Instagram and nearly as many…