Are You an Unintentional Cyber Criminal?

Today’s headlines are full of stories about large scale cyber attacks that result in personal and financial data getting into the wrong hands. while we can’t control the massive databases that have our information, as communicators we can control what we do on a daily basis with the information we gather. Consider this email I… Read More

Get Your Customer Service Act Together

You’re in step with the times and offer customer service through phone, email, Facebook, and Twitter. Someone is monitoring each channel and you have standards for response time. Before you declare your system a success, consider this: are your channels interconnected? Does the person who answers tweets have the same (correct) information to share as… Read More