Category Archives: Huh?

Some communication attempts that have me scratching my head.

Sarah Palin: New Media Maven?

Now I’ll be up front: I have my opinions about politics, and let’s just say Sarah Palin is not one of my favorite people. In fact, I’d rather hear anyone– including George Bush mis-pronouncing “nuclear”–speaking than Palin saying “you betcha.” I think it’s ridiculous that she quit her job as governor and she is still prominent on a national level, I think her views are wrong and I think she’s just not that smart.

So now that you know this about me, you’ll probably be surprised to learn that I was searching for Sarah Palin online the other day. Trust me, this wasn’t for pleasure – it was for a paper on the recent Alaska Senate race, in which Palin endorsed the Tea Party-backed candidate over the establishment Republican candidate. So I went looking for said endorsement for some quotes and evidence.

Guess what happens when you Google “Sarah Palin”? You get the usual Wikipedia listing and her Facebook page, but you do not get a website. Yep, you read that correctly: Sarah Palin does not have a website.

In an age where Facebook and twitter are important to engage with your audience, are websites taken for granted? Are they still necessary? Well, I would argue OF COURSE THEY ARE.

In this Sarah Palin case, let’s create a hypothetical situation in which she is running against Lisa Murkowski (another Alaska politician) for the Republican nomination for some elected position. If I am an undecided voter (use your imagination here!), I would want to compare each candidate’s position on a variety of issues important to me. So if Murkowski has a website that gives me not only her positions on these issues, but a biography about herself, and all I can find on Palin is her Facebook page and secondary sources, how am I supposed to make an informed decision?

Sure, she’s no longer an elected official, but once she’s done with her book tour and looks to the future, she will need an appropriate website detailing her experience and her views on issues.

I’m not the only one who thinks this, I promise. Check out this article from The Hill, which details how several GOP new-media strategists believe she has significant room for improvement when it comes to her web presence.

On a related note, while Murkowski’s website has appropriate information, it’s not my favorite (visually overwhelming). Check out Marco Rubio and Chuck Schumer‘s campaign sites for other pretty good examples.

So the point of my post is this: of course, it is extremely important to use social media to engage with your audience, especially if that’s how they want to engage with you. But please don’t forget the traditional website, which is still the best treasure trove for people looking for more information about you. It will be interesting to see if Sarah Palin re-vamps her online strategy if she announces future political ambitions.

Coupons

This is a bit off topic for me, but a recent Media Post Research Briefcaught my eye as an online consumer:

Young Coupon Clippers Looking Online

The results of a new study by Platform-A and IRI (Information Resources Inc.) from 36,000 panelists on trends in consumer couponing, shows that more than 90 million consumers (78% of retail shoppers) currently use newspaper coupons, with nearly one out of every four of the newspaper coupon clippers likely to be at least 65 years old. It also revealed that nearly four out of every 10 shoppers, a total of 40 million consumers, would be very likely to use coupons accessed online.

Well, I haven’t been called young in a long time, but I am an avid coupon clipper. And, I am very frustrated that this still means that I need to buy a newspaper to get them. I often look online hoping to find coupons, but I have only met with disappointment. (My recent experience with Swiffer being only one in a series of disappointing events.)

I have never quite understood the underlying strategy of coupons. (Like, why do the paper coupon supplements advertise some products without an associated coupon? Any, why in 20 years of clipping is the average value still around 50 cents?) With all the talk and data showing how many consumers are online, I do wonder why more companies don’t have coupons as part of their online marketing mix.

Ideas anyone?

Red Cross Website – Great First Impression, Downhill from There

I recently analyzed the Red Cross website as part of an analysis for a Balance Interactiveclient. My first impression was postive. This is a large organization, but its home page is uncluttered and the navigation is broken into a few categories.

Action words are used to speak to the visitor: Give Blood, Volunteer Time, etc. Donations can be made online. Visitors can be matched with volunteer opportunities. An interest form can be completed and submitted online. People affected by disaster can list themselves as “safe and well.”

Then I started to pay attention to the site navigation.

One of the first things I noticed as I poked around is that there are several designs in use within the site. As a result design and navigation items appear and disappear and change altogether.

Some of the visual cues are not clear – why is the Join Us tab blue? What is the relationship of the items under the main “tabbed” navigation to the main navigation?

The navigation takes some unexpected twists. Many main navigation items launch new windows and seem to take the users to other websites.

The bar below the tabbed navigation has all the children for each section shown on the home page. This is unusual and can be confusing at first. Another oddity – these children are not visible at all from any of the interior pages of the site.

When a section is selected, such as Volunteer Time, the left navigation does not appear to be items within that category. It is not clear what they represent. It is also not clear what section you are in.

Navigation should create paths within a website that take users deeper and deeper in to the content. The home page is the high level, the next level offers more detail, and the next level even more.  Users should be drawn into these levels, and always know how to move forward as well as backward.

Organizing site navigation is tough. You have to categorize and prioritize. This is particularly challenging when every part of your organization wants to be on the home page. However, this effort is a necessity of a good website. Without organization your site becomes a series of one-pagers. Content gets disjointed and the visitor never gets drawn into a deeper level of understanding or relationship with the website and you.