How to Capture Lessons Learned
Capturing lessons learned is the process of gathering, documenting and analyzing feedback on events that happened during a project for the benefit of other project teams in the future. This is important because capturing lessons learned gives project team members a chance to reflect on events and activities during the project. It brings closure to the project, providing an opportunity for team members, sponsors and stakeholders to discuss successes that happened during or because of the project; unintended outcomes that happened during or because of the project; other things that, in retrospect, might have been better handled if done differently; and recommendations to others who might be involved in future projects of a similar type.
The point of the exercise is to recognize and document lessons so that future project teams do more of the successful things and less of the unsuccessful things.