Best Practices

Customer Service Online

comcast
Uses twitter to stay connected with customers and rapidly respond to issues. Social Media Insider details how it is done: http://blogs.mediapost.com/social_media_insider/?p=13 (5/08)

http://www.brooklynmuseum.org/
Leverages Twitter, YouTube, flickr and a blog to showcase the museum, let patrons speak, and attract new visitors. (2/08)

Flash

Home Page Element
Bio2008: http://www.nxtcommshow.com (4/08)

With Audio
NXTcomm08: http://www.nxtcommshow.com/interactive_show_floor_visual_with_audio.html
An interactive show floor map with audio allows site visitors to tour the NXTcomm08 show floor. (4/08)

Social Media

General Motors: http://wiki.gmnext.com/wiki/index.php/Main_Page
GM uses a wiki to invite everyone to help write their corporate history. (2/08)

NXTcomm Newsroom: http://www.nxtcommshow.com/news_room.html
(Balance Technology Group client) Newsroom page connects to LinkedIn, YouTube, flickr, digg, delicious. RSS enabled. (2/08)

Websites Using WordPress as a CMS

The Creager Law Firm, PLLC: http://www.creagerlawfirm.com
(Balance Technology Group client) Web site uses an available WordPress template with custom colors and logo. Site was up in a week, allowing this newly independent lawyer to have a site quickly and easily. (4/08)

The IV&V Group: http://ivvgroup.com/
(Balance Technology Group client) Web site uses an available WordPress template with custom colors and logo. Custom programming allows Book Reviews and Musings to be managed with the WordPress “post” function. (2/08)

Porterfield & Carnes Communications: http://www.porterfieldandcarnes.com
Web site uses an available WordPress template with custom colors and logo. (2/08)

Northern Virginia Life Sciences Communities: http://novalifesciencesorg
Web site uses a custom theme and WordPress as the CMS. Blog function is used to present news and events section of the site. (10/08)

Websites Using Drupal as a CMS

Digital Data Scan: http://digitaldatascan.com
(Balance Technology Group client) Website maintained with Drupal. (6/08)